Support

Need a hand with Sooth? Most answers are below. If yours isn't, email us at support@trysooth.net and tell us your iPhone model, iOS version and what happened. We aim to reply within 5 working days.

Sooth Premium and subscriptions

How do I get Premium back on a new iPhone?

Sign in with the same Apple Account you subscribed with, open Sooth, tap your avatar next to the tabs to open Profile, then tap Restore Purchases.

How do I cancel my subscription?

Subscriptions are managed by Apple. On your iPhone open Settings, tap your name, then Subscriptions, choose Sooth and tap Cancel Subscription. Cancel at least 24 hours before the end of the current period to avoid the next charge. Deleting the app or using Delete Everything does not cancel a subscription.

Can I get a refund?

Apple handles payments and refunds for App Store purchases. Request one at reportaproblem.apple.com.

Your data

Do I need an account? Where is my data?

No account or sign-up. Your plan, logs and check-ins are stored on your iPhone, and they move to a new iPhone when you restore it from an iCloud or computer backup. Some information about how you use the app is sent to analytics services; the privacy policy explains what and why.

How do I start over or delete my data?

In Profile, tap Delete Everything. Your plan, logs and check-ins are deleted from your iPhone. This can't be undone. Deleting the app removes them too.

Features

How do I set up Sooth on Apple Watch?

Sooth on Apple Watch is part of Premium and needs watchOS 26 or later. If your watch installs apps automatically it appears on its own; otherwise open the Watch app on your iPhone, scroll to Available Apps and tap Install next to Sooth. Your progress comes from your iPhone, so open Sooth on your iPhone once after installing.

What does Sooth read from Apple Health?

With Premium, and only if you allow it, Sooth reads resting and walking heart rate, heart rate variability, blood oxygen, VO2 max and steps to show how they change after you quit. Sooth never writes to Apple Health. To change access, open the Health app, tap your profile picture, then Apps, then Sooth.

How is Today's plan made?

Today's plan is part of Premium. It is built from your own logs and check-ins. On iPhones with Apple Intelligence it is written on your device; on other iPhones Sooth puts it together from the same logs. Nothing is sent to a server to make it.

How do I add widgets or Control Center controls?

Touch and hold an empty spot on your Home Screen or Lock Screen, tap Edit, then Add Widget and choose Sooth. For Control Center, open it, tap + and search for Sooth.

Which devices does Sooth work on?

iPhone with iOS 26 or later, and Apple Watch with watchOS 26 or later for the watch app.

Something else

Found a bug, have an idea or something is hard to use? Write to support@trysooth.net. Sooth is a wellness and tracking tool, not medical advice; if you need help quitting, talk to a doctor or pharmacist.